gas bottles - rockgas west coast - greymouth

FAQ – everything you need to know about delivery, gas bottles and more! If you can’t find the answer here use our contact page to ask our helpful staff

We supply 9kg and 45 kg bottles. We can also fill other sizes. Talk to our friendly staff for further information.

Most people just rent the bottles, as we are then responsible for maintaining and delivering them. Much safer all around. Rented bottles then belong to us – if you leave the property let us know and we will arrange for pick up and return to our depot.

Ring us and let us know immediately. Your home insurance should cover any costs – check with them for further details.

Yes! Our drivers have all been with us for quite some time, and they all take Health and Safety very seriously. They are all lovely, friendly people who will try and go the extra mile to help you. We are very conscious of your personal property and privacy, and we ensure that the team we have selected to deliver for us are friendly, safe, professional and approachable

Give us a call on 03 768 0311 and we will discuss it with you. Chances are we can – there are not many places we are unable to go to.

Preferably for the first couple of visits at least – until everybody gets to know each other. We recommend to have them safely restrained during our visits. We would be devastated if anything happened to your beloved family pet. Please let us know if you have animals that are roaming free – we will try and advise delivery times as best we can when you contact us to arrange top ups or first deliveries. As you will be aware, we cannot always guarantee a certain time – but delivery on specific days allows for both us and you to ensure that pets etc are safe.

Within reason – there are rules and regulations about where and how bottles need to be placed. Our installers / drivers are able to explain these to you if there are any concerns. If you are away from the property on the first delivery drop off and we have any issues we will try to contact, you or leave you a note explaining our end results.

Yes, our cylinders are safe, and are designed to withstand incredible amounts of pressure and heat. Even during the most intense fires our cylinders will not explode. They will simply release small bursts of gas in a controlled manner to reduce their pressure. All our bottles are regularly maintained and tested. We even go the extra mile by leak-testing your connections at every delivery. Safety first!

Yes – while smelling an odour of LPG may not in itself be a sign of danger (there can be several reasons for this) its always best to be cautious and call us or a registered gas fitter.

Yes. They are designed for this, as well know how strong the NZ Sun can be. Don’t worry if your cylinder is in direct sunlight, these bottles are built and maintained in NZ for our specific conditions.

As long as the bottles are stored upright in a well-ventilated area, they will be fine for several years, so if you’re ordering gas for your Bach or holiday home, its fine to use small amounts over a number of years.

Unfortunately, no – statutory holidays have no deliveries.